FAQs
You’ve got Questions?
We’ve got Answers!
Do you take health insurance?
No, we elect not to accept or work with health insurance companies (including Medicare) or third-party payers. Patients pay for services at the time of their appointment. Patients have the option of requesting a detailed invoice to submit to their HSA/FSA or to their insurance company for out-of-network reimbursement. This does not apply to Medicare. The first step is to contact your insurance provider to see if you have out-of-network benefits.
Will you see any injury or problem related to sports?
We do see any joint or extremity injury, performance impairments, and general wellness/training/health concerns you seek navigation to overcome. However, we are not spine specialists and do not see spine problems or chronic pain issues.
I have seen my physician and was told I have a knee problem. Will you treat that?
Yes. Additionally we think of the knee as part of the functional movement of the body and not just the joint in isolation; it connects through a movement pattern that involves other physiological, functional and learned movements unique to you. We consider the whole you.
Can I see you as my primary physician for all my medical conditions?
In short, no. While my physician specialty addresses many medical, musculoskeletal and symptom issues related to sports and exercise, I value a team approach with you– and your primary care physician. As a consultative practice, I encourage communication with your primary care physician, working as a team.
Do you see athletes that are not part of a team? Do you see all sports?
Yes and Yes. Our approach is to maximize what you can do for yourself to improve, recover, rehabilitate and return to whatever sport or level of sport you aspire to. We also see performing artists, whether dance, music, or theater, and Esport athletes!
I have already seen another doctor for my problem. Can I still come to see you?
Yes.
What if I don't have the records from my previous vists/treatments?
You will need to contact your provider and ask for the records. You can then upload reports and results to the patient portal.
How can I get the records to you?
If you have time, you can drop them off at the office so the doctor can review them before the appointment. You can also bring them to the appointment and the physician can review them during your appointment, however it will limit the time available for evaluation and treatment.
I was given a disk with the imaging (pictures). How do I get them to you?
Reviewing the images can be helpful and if you drop them off at the office prior to the day of your appointment, the physician can review before your appointment. However, you can also bring them to the appointment and the physician can review them during your appointment.
What if I have to cancel or reschedule my appointment?
If you need to make any changes to your appointment, let us know as soon as possible – ideally within 48 hours of the scheduled appointment to avoid a late cancellation fee.
How and when do I pay for my appointment?
One of the intake forms you will receive will be for your credit card information. We will bill the card on the day of the appointment. If you need to change the card we have on file or use a different card, please contact us prior to your appointment and we can update the credit card information. We can take a credit card or a check at the office.
I have Medicare. Can I submit a claim to Medicare?
No you cannot. We have opted out of medicare. If you are enrolled in Medicare, we are required to have you sign a Medicare Opt Out Agreement as one of your intake forms. It is your acknowledgement that you understand we do not participate in Medicare and that you will not submit any claims to Medicare for reimbursement.
I have been told I need surgery, but I do not want to have surgery. Are there other options?
Yes. While surgery may be the only treatment option that is best to achieve your outcome goal, Sports Med Navigator can also look at you holistically and consider if there are other treatments to try. Your visit can be designed for a second opinion or consultative to help understand your options. Surgery may be your only option but navigating/consulting with us can help you discern if additional treatment options exist.
Since Sports Med Navigator is self-pay, are you a concierge practice with additional fees?
No, we are not a concierge practice. There are no additional fees except the fee for the visit – services provided in the appointment time are not billed separately. At this time, there is not a membership fee, and no additional fee for dry needling, trigger point injections, therapeutic exercise or strapping/taping if completed during your visit time slot.
Does Sports Med Navigator consider 'alternative' treatments to the ‘traditional’ medicine model?
Yes, evidenced based medicine is key, and we have always considered sports medicine IS integrative care with options in non-traditional, ‘alternative’ areas that you may not have experienced in standard physical therapy or medical treatment plans. Evidence based medicine for ideal outcomes is part of looking at ALL of your options.
What should I wear to my appointment?
It is best to have loose clothing; bring a pair of gym shorts and/or sports top to allow assessment of areas of injury. If you are traveling to visit from work, there is a restroom in which to change before your appointment.
How do I access the patient portal?
You can click anywhere in this text to be taken to the patient portal. From there, you can request a login link be emailed to you by clicking “I’m an existing client” and entering your email address. Use the link in the email to be taken directly to the portal and automatically logged in. This is a one time use link. To log in again, request another login link.
What can I do on the patient portal?
- View upcoming appointments
- View completed documents
- Upload new documents
- Review invoices and statements
- Pay current balances
- Add new card, set card as default
- Review payment history